Handling time on orders through the website.
All items ordered through the online store will be actioned on the next working day. Processing of the order can take up to 3 working days for stock items and up to 14 days for special order items.
Once your order has been processed, it will be dispatched to you, and you will be notified via email where possible.
Please ensure that you add any special requests, timeline restrictions, etc, at the time of ordering.

When will you dispatch my order?

All items ordered through the online store will be actioned on the next working day, subject to payment authorisation.  Processing of the order can take up to 3 working days for stock items and up to 14 days for special order items or longer.  

Once your order has been processed, it will be dispatched to you, and you will be notified via email from our ordering system.

Please ensure that you add any special requests, timeline restrictions, etc, at the time of ordering.

Where items on your order are out of stock, the order will ship once all of the order’s components become available. If you would rather not wait for the remainder to come into stock, we advise that you place a separate order for these items. Please note: At exceptionally busy times like Christmas, or in periods of adverse weather conditions, deliveries may be delayed by a day or two beyond normal time scales quoted.

Can I Use An Alternative Delivery Address?

If you would like us to ship to an alternative address rather than your registered billing address, simply login to your account and edit your Shipping Address.  

Can I Track My Delivery?

Yes, when we dispatch your order we will email you with the tracking details. 

Missing Or Damaged Delivery?

If your goods have either been received damaged or are missing, please contact customer services immediately. If the goods are damaged we will need proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services can advise you on the best course of action. Once we have verified the damage we can then rectify the situation. If your goods have simply gone missing, for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods.